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Q & A

How are shipping charges calculated?

  • Charges are set on the basis of distance, volume, and weight, and constitute [pick-up charge+basic shipping charge+delivery charge (in-region/out-of-region charge)+special service charges+forwarding charge]. Shipping charges are determined on the basis of the shipping charge standards issued by the Directorate General of Highways, MOTC. Please refer to the "Cargo Shipping Charge Calculation Form for Different Routes" (Unified Route Shipping Price Form) for calculations.
  • Whichever is largest, the weight or volume, of an item to be shipped shall be used as the basis for calculation of charges. The volume of loose items should be converted to units of cai (30.3 cm ×30.3 cm), and the weight of heavy items should be converted to units of cai. If the total volume of single item is less than 3 cai, it shall be considered 3 cai.
  • Calculation of volume: longest x widest x highest dimension of packed item/27000= volume in cai; 1 cai =10 kg.
  • Our website provides a shipping charge calculation function enabling you to perform fast trial calculations (Unified shipping charge calculations).


How do I pay shipping charges when shipping goods?

  • Immediate payment: The sender pays charges when handing over goods.
  • Payment on delivery: The recipient pays charges when the goods are delivered.
  • Monthly statement: Kerry TJ Logistics' contract customers can make monthly payments.


Which special service zones require surcharges (special service charges)?

  • Because it is necessary to check label documents and perform container loading, processing zones, wharves, and container yards require additional special service charges.
  • Because it is necessary to perform delivery against original bills of lading, waiting delivery, or dedicated vehicle service, shopping centers and storage warehouses require additional special service charges.
  • All government agencies, schools, hospital, department stores, and international trade centers consisting of different units at the same address, where there is no unified receiving office, require additional special service charges.


Upstairs service is a special service; how are charges calculated?

  • Upstairs service charges are calculated on the basis of individual items.
  • Calculation method: NT$80 for each 10 cai, with a minimum charge of NT$40 for each individual item.


What are forwarding charges?


In order to serve contract customers on offshore islands or in remote areas of Taiwan, this company may need to turn over acceptance of goods to a forwarder or perform joint transport with a sea or air transport company; in these cases the charges paid to the forwarding company are termed forwarding charges.Inquiry of co-loading area


Do all shipping charges already include taxes?


All shipping charges goods uniformly include taxes.


What is consignment of "valuable items"?

  • The sender must state the value of the goods entrusted for shipment, and agree to pay an additional charge equivalent to 1% of the value of the goods as a special handling charge (also known as a reported value charge); the lowest reported value charge is NT$60. Definition of reported value: The reported value of an individual item must exceed NT$6,000, up to a maximum of NT$50,000.
  • Valuable items shall be entrusted to specially-assigned personnel, who shall bear responsibility the safety of the goods. If such an item is lost or damaged, an application may be made for an amount of compensation equal to the reported value; the compensation for each item may not exceed NT$50,000, however.


Are additional charges needed when shipping goods to remote areas?

  • Remote areas are graded depending on their location. We recommend that customers contact one of our offices to ask whether a surcharge is needed.
  • Our website provides a shipping charge calculator that lets you quickly calculate charges (unified shipping charge calculations).


Can you collect payment for goods on behalf of a customer?


Collection of payment for goods is limited to our contract customers; the maximum amount of each collection is limited to NT$100,000.


What are payment collection costs and how long is the remittance time?

  • Two types of charges must be paid when collected payments are paid to the owner of the goods:
    - Bank remittance charge: NT$30 is collected for each remittance.
    - Service charge: 1% of the amount collected; the minimum charge is NT$30.
  • Timing of remittance: The timing of remittances shall generally be based on the contract with the customer, and there are two chief options:
    - Monthly remittance: Remittances are performed on the 26th of each month (or on the next business day in the case of a national holiday).
    - Weekly remittance: Remittances are performed every Wednesday (or on the next business day in the case of a national holiday).
    - Twice weekly: Remittances are performed every Wednesday and Friday (or on the next business day in the case of a national holiday).
    - Daily remittance: Daily remittances (or on the next business day in the case of a national holiday).


Is detailed data provided to the customer concerning each time a payment is collected?

  • Payment collection breakdowns are compiled and sent to customers on a weekly basis.
  • The data may be sent using either of two methods:
    - By mail。
    - A single-sheet statement may be personally detailed by office or shipping center personnel.